Return & Refund Policy for DivinByDivin.co

Effective Date: [Insert Date]

Thank you for shopping at DivinByDivin.co (“we,” “us,” or “our”). We want you to be completely satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.

1. Returns

Eligibility

You may return most new, unopened items within [30] days of delivery for a refund or exchange.
To be eligible for a return:

  • Items must be unused and in the same condition that you received them.

  • Items must be in the original packaging.

  • Proof of purchase (order number/receipt) is required.

Non‑Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom‑made products

  • Perishable goods

  • Items marked “Final Sale”

  • Digital products (unless defective)

2. How to Initiate a Return

To start a return:

  1. Contact us at [your email address] with your order number and reason for return.

  2. Wait for a return authorization from our support team.

  3. Once approved, you’ll receive instructions on where to send your item.

Note: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).

3. Refunds

Once we receive and inspect your return:

  • We will notify you that we’ve received your item.

  • We will let you know if your refund was approved or denied.

If approved:

  • Refunds are issued to the original payment method within [7–10 business days].

  • Shipping costs are not refundable (unless the return was our mistake).

Partial refunds may be granted for:

  • Items that are not in original condition

  • Items returned with missing parts

4. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect

If you need a different size, color, or replacement item, email us at [your email address].

5. Damaged or Defective Items

If your item arrived:

  • Damaged

  • Defective

  • Wrong from what you ordered

Please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

6. Cancellations

Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped. After that window, we cannot guarantee cancellation.

7. Contact Information

If you have any questions about returns or refunds, please contact us:

📧 Email: info@divinbydivin.co

We’re happy to help you!